SHIPPING & DELIVERY
Method of Shipment: We generally ship via UPS. However, we reserve the right to change this method for certain chemicals which, when required by regulations, cannot be shipped safely by UPS. We make every possible effort to minimize shipping costs.
Shipping and Handling: Shipping and handling fees, special packaging materials (e.g., blue ice), carrier surcharges and hazardous material fees imposed by government regulation will be added separately to the purchase.
Packaging Sizes: The packaging sizes listed are indicative of the most often purchased sizes; however, we welcome requests for quotation on different sizes and for bulk quantities.
Damaged Shipments – Please inspect your shipment upon receipt. If any external damage is noticed, accept the shipment only after the driver has noted the damage on both his and your copies of the delivery receipt and you have requested an inspection by the carrier. Keep all containers and packing material for inspection. If, upon opening a shipment, you find a shortage or damage, you must request inspection by the carrier within fifteen (15) days of delivery or you will relinquish your right to make a claim. Sky Walk Pharma reserves the right to repair a damaged product, where applicable, before replacement or credit is determined.
Product Return Policy
All returns must be authorized by Sky Walk Pharma in order to insure proper credit and must be requested within 60 days of purchase.
NOTE: All returns are subject to a minimum 15% restocking charge. For returns not due to Sky Walk Pharma error, customer is responsible for all transportation fees related to the returned product. To ensure proper credit, each Product return must include the following information:
Customer Name and Address
Purchase Order Number
SkyWalkPharma Shipping Order Number
Date of Invoice
Catalog Number of Returned Item(s)
Reason for Return
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